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Conflict and Negotiation Management in Organisations Workshop in Stockholm, Sweden

Home / Conflict and Negotiation Management in Organisations Workshop in Stockholm, Sweden
Program Introduction

The course of Conflict Management and Negotiation introduces you to the different types of conflicts that can occur in organization’s life, the reasons behind them and various conflict-handling styles to help you effectively manage the situation. You will study potential root causes of conflict arising within a workplace and the positive and negative outcomes of this conflict. This course will also present you with the knowledge and skills necessary to have successful negotiations including how to avoid common mistakes in negotiation.

Program Methodology

The course combines the theoretical and practical insights. You will go through the theories of Conflict Negotiation & Management. In addition you will be provided with various practical examples for conflict resolution and be given a group work assignment to prepare you to deal with real life situations. These 5 days will be highly interactive, using a mix of case studies, role play exercises, self assessment questionnaires, presentations and group discussion to develop the themes around participants’ own experiences and needs.

Program Attendees
  • Top Managers & Executives
  • Management Team Members
  • HR professionals
  • Anybody interested in the subject of conflict resolution and management
Program Contents
DAY 1
  • Negotiation theory and practice – negotiation defined
  • Power and society – the rise of negotiation and conflict management
  • The sources of conflict in the organisation
  • Conflict escalation and steps to prevent it
  • Conflict management strategies
  • The two distinct approaches to negotiation
  • Understanding your own negotiation style
  • Negotiation as a mixed motive process
DAY 2
  • Strategic and tactical negotiation approaches
  • Value claiming distributive negotiation strategies
  • Value creating Integrative negotiation strategies
  • Sharing information, diagnostic questions & unbundling issues
  • Package deals, multiple offers and post-settlement settlements
  • The four possible outcomes of a negotiation
DAY 3
  • Wants and needs – distinguishing between interests and positions
  • A three step model for negotiation preparation
  • Your position, their position and the situation assessment
  • Understanding the sources of negotiating power
  • Altering the balance of power
  • The power of body language
  • Understanding thoughts from body language
  • Dealing with confrontational negotiators
DAY 4
  • Communication and questioning
  • Active listening in negotiation
  • Negotiation, Mediation, Arbitration and Litigation
  • Mediation as a facilitated negotiation
  • Techniques of the mediator – practical mediation skills to help resolve disputes
  • Working in negotiation teams
  • Mediation in practice – mediation exercise
DAY 5
  • International and cross-cultural negotiations
  • Cultural Values and Negotiation Norms
  • Advice for cross-cultural negotiators
  • Putting together a deal
  • Team international negotiation exercise
  • Applying to learn a range of organizational situations
  • Summary session and questions
Registration Information

Program Dates: 18 – 22 November 2019

Registration Closes on: 30 September 2019

Venue: Best Western Capital Hotel

Program Fee: $4450

Register Online  

Online Payment via PayPal

Registration Assistance: trainings@risalatconsultants.com & risalattrainings@gmail.com

Skype: risalatconsultantsint | Viber/WhatsApp: +995555116622

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